Ferrysoft Knowledge Base 20041001

Ferrysoft Help Desk

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"Server Error in '/FerrysoftHelpDesk' Application. Session state can only be used when enableSessionState is set to true, either in a configuration file or in the Page directive" error message appears when using Ferrysoft Help Desk.

Symptoms

The error message above appears when using Ferrysoft Help Desk.

Cause

This is caused by the <pages> element of a configuration file (Machine.config or Web.config) being different to the standard default configuration. Typically this occurs if another application is installed that explicitly creates a Web.config at the site level. Microsoft CRM is an example of an application that does this.

Resolution

This issue is resolved in Ferrysoft Help Desk 1.0.3.