Ferrysoft Help Desk
Ferrysoft Help Desk is a web based help desk solution. The Express Edition is free of charge. Click the screen shot to learn more about Ferrysoft Help Desk.
Ferrysoft Help Desk may unexpectedly prompt for Username and Password when used with Firefox.
Symptoms
When Ferrysoft Help Desk is accessed via Firefox, it may unexpectedly prompt for Username and Password after each web page is displayed.
Cause
This is caused because Firefox attempts to retrieve favicon.ico from the top level of the site that is hosting the Ferrysoft Help Desk virtual directory. Normally the security of the top level of the site is configured to exclude anonymous access since access to the Ferrysoft Help Desk virtual directory is all that is required to use Ferrysoft Help Desk. Therefore the authentication fails when Firefox attempts to retrieve favicon.ico and as a result, Firefox displays a window to prompt for a Username and Password.
Resolution
This issue can be resolved by configuring Firefox to disable the retrieval of favicon.ico. This is done by editing firefox.js to change the browser.chrome.favicons to false. The file firefox.js is found in the Firefox application folder, typically at:
c:\Program Files\Mozilla Firefox\defaults\pref\
The changed line in firefox.js should appear as:
pref("browser.chrome.favicons", false);
This issue occured in the Firefox 1.0 Preview Release but was resolved in the Firefox 1.0 Final Release. Therefore this issue is resolved when using the Firefox 1.0 Final Release and Ferrysoft Help Desk 1.0.4.