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"Login failed for user 'sa'. Reason: Not associated with a trusted SQL Server connection." message appears when using Ferrysoft Help Desk Administrator.
Symptoms
The message above appears when trying to connect to SQL Server from within Ferrysoft Help Desk Administrator.
If the message is only "Login failed for user 'sa'." then refer to the following Knowledge Base article instead.
20050405 "Login failed for user 'sa'." message appears when using Ferrysoft Help Desk Administrator.
Cause
This is caused by trying to connect to SQL Server when SQL Server is not configured for Mixed Mode authentication.
Resolution
To resolve this, refer to the appropriate guide below for details on how to setup SQL Server with Mixed Mode authentication:
How to setup Microsoft SQL Server 2000 (including MSDE 2000) for use with Ferrysoft Help Desk
How to setup Microsoft SQL Server 2005 for use with Ferrysoft Help Desk