Ferrysoft Help Desk
Ferrysoft Help Desk is a web based help desk solution. The Express Edition is free of charge. Click the screen shot to learn more about Ferrysoft Help Desk.
"Service Unavailable" message appears when using Ferrysoft Help Desk.
Symptoms
The message above appears in the browser window when trying to use Ferrysoft Help Desk.
Cause
There are several possible reasons why this problem might occur. Generally, the problem is caused by the account associated with the application pool not having sufficient privilege or being configured incorrectly.
Resolution
To resolve this, apply the techniques described in the following knowledge base articles:
In addition, ensure that the application pool identity has been chosen and configured correctly. See the following article on configuring application pool identity:
Configuring Application Pool Identity in IIS 6.0
If an account, other than a predefined account, has been used for the application pool then apply the techniques in the following knowledge base article to the extent that they apply to Ferrysoft Help Desk: